Are you preparing for a job interview or aiming to boost your career with confident, professional English? Our English for Interviews & Jobs course is designed to help you master the essential communication skills needed in today’s competitive job market. Learn how to introduce yourself powerfully, answer common and tricky interview questions, speak fluently during discussions, and write impressive resumes and emails. We also guide you on body language, interview etiquette, and vocabulary used in different industries like IT, Business, Hospitality, and more. Whether you’re a fresher or a working professional, this course will equip you with the right words and confidence to land your dream job and grow in your career.
Let your English speak success for you!
Get ready to transform your English skills and boost your confidence for interviews and the workplace! With practical lessons, real interview practice, and powerful communication tips, this course doesn’t just teach English—it prepares you to impress, influence, and succeed. And yes, the side effects are totally worth it! 😉💬✨
Learn how to introduce yourself confidently in any job interview!
✅ Why It’s Important
Your self-introduction is the first impression you make in an interview. It should be clear, simple, and professional — especially if you’re a fresher or not confident in English.
🧱 Basic Structure of a Self-Introduction
➤ “Good morning. My name is Priya Shah.”
➤ “Hello, I’m Arjun. Nice to meet you.”
➤ “I have completed my B.A. in English from Delhi University.”
➤ “I’m currently studying for a diploma in computer applications.”
➤ “I worked as a customer care executive for 1 year at ABC Pvt. Ltd.”
➤ “I have completed an internship in marketing at XYZ Company.”
➤ “I am good at communication and teamwork.”
➤ “I have basic computer knowledge and can work under pressure.”
➤ “I want to work in a professional company where I can learn and grow.”
➤ “I’m looking for a role in sales where I can use my communication skills.”
Complete Sample (Fresher Version)
“Good morning, my name is Ravi Mehta. I have completed my B.Com from Gujarat University. I recently completed an internship in accounting at FinPro Services. I am good at time management and MS Excel. I am looking for a job in the finance field where I can grow and learn more.”
🧠 Tips for Beginners
Keep it short and simple (around 4–6 sentences)
Speak clearly and slowly
Practice in front of a mirror
Smile and show positive body language
Don’t memorize — understand and personalize
🔁 Bonus Challenge
Write your full self-introduction and check it with our sample. Try to improve it in your own words!
🎯 Objective:
To help beginners learn basic English job titles and workplace vocabulary so they can talk confidently about professions, people at work, and office-related things.
Here are some everyday job titles used in English:
| Job Title | Meaning / Description | Gujarati Translation |
|---|---|---|
| Teacher | A person who teaches students in school | શિક્ષક |
| Doctor | A person who treats sick people | ડોકટર |
| Nurse | A person who helps doctors and patients | નર્સ |
| Engineer | A person who builds or designs things | ઇજનેિયર |
| Police Officer | A person who enforces law and order | પોલીસ અધિકારી |
| Driver | A person who drives a vehicle | ડ્રાઈવર |
| Chef | A person who cooks food in a hotel or restaurant | શેફ |
| Farmer | A person who grows crops and raises animals | ખેડૂત |
| Shopkeeper | A person who runs a shop | દુકાનદાર |
| Electrician | A person who works with electrical systems | ઇલેક્ટ્રીશિયન |
| Cleaner | A person who keeps places clean | સાફ સફાઈ કરનાર |
| Receptionist | A person who answers calls and greets visitors | રિસેપ્શનિસ્ટ |
| Carpenter | A person who makes things from wood | સાંદળીયું બનાવનાર |
| Plumber | A person who fixes pipes and water lines | પલંબર |
| Tailor | A person who stitches clothes | દરજી |
| Workplace Role | What They Do | Example Sentence |
|---|---|---|
| Manager | Leads a team | “My manager gives me work every day.” |
| Colleague | A person who works with you | “She is my colleague in the office.” |
| Boss | The head of the company or department | “Our boss is very strict.” |
| Employee | A person who works for a company | “I am an employee of this factory.” |
| Intern | A beginner who is learning while working | “I worked as an intern last year.” |
| Word / Phrase | Meaning | Example Sentence |
|---|---|---|
| Office | A place where people work | “I go to the office at 9 am.” |
| Desk | Table used at work | “My desk is near the window.” |
| Chair | What you sit on | “He is sitting on his office chair.” |
| Computer | Machine used for work | “I work on a computer all day.” |
| Meeting | A group discussion | “We have a meeting every Monday.” |
| File | A folder for keeping papers | “Please give me that file.” |
| Electronic message | “I got an email from the boss.” | |
| Phone Call | Speaking through the phone | “I made a phone call to the HR department.” |
| Printer | A machine to print documents | “The printer is not working today.” |
| Report | A written record or document | “I submitted my report yesterday.” |
| ID Card | A card that shows your identity | “Show your ID card at the gate.” |
| Uniform | Special clothes for work | “The nurse is wearing a uniform.” |
📝 Practice Tip for Learners
🎧 Listen. Speak. Repeat!
Use the “3-Step Speaking Method” to remember new workplace words and job titles:
Listen to each word (use a voice note or audio file).
Repeat the word slowly and clearly.
Use it in a sentence of your own.
🎲 Bonus Fun Activity
🧩 Mini Challenge: Make a short 3-line paragraph about your dream job and share it with your friend on WhatsApp!
Example:
“I want to be a doctor. I will help sick people. I will work in a hospital.”
📱 Bonus Tip: Use voice messages to practice speaking these lines.
🔑 Learn how to answer simple and common job interview questions in English
🎯 Objective:
To help beginners confidently answer common interview questions using simple English, with sample answers and useful phrases.
This is usually the first question in an interview. The goal is to introduce yourself briefly.
🧾 Structure to Follow:
Name
Where you are from
Your education or work background
Your strengths or skills
Your goal
✅ Sample Answer (Beginner Level):
“Hello, my name is Priya Patel. I am from Surat. I have completed my B.Com from Veer Narmad South Gujarat University. I worked as a sales assistant for one year. I am a hard-working and friendly person. I want to work in a good company where I can learn and grow.”
💡 Useful Phrases:
“I am from ___.”
“I have completed ___.”
“I have experience in ___.”
“I am good at ___.”
“I want to grow in my career.”
This checks your interest in the job and the company.
✅ Sample Answer:
“I want this job because it matches my skills. I like working with people and helping customers. This company is known for good work, and I want to be part of it.”
💡 Useful Phrases:
“I am interested in this job because ___.”
“It is a good opportunity for me.”
“I want to work in this company because ___.”
Talk about your good qualities.
✅ Sample Answer:
“I am honest and hard-working. I am a quick learner and always do my best at work.”
💡 Common Strengths:
Hard-working
Honest
Punctual
Friendly
Good listener
Quick learner
Be honest, but also show that you’re improving.
✅ Sample Answer:
“I feel nervous when speaking in English, but I am practicing every day to get better.”
💡 Tips:
Always show that you are working to improve the weakness.
Don’t say, “I have no weakness.”
This checks if you did research.
✅ Sample Answer:
“I know this company is good at customer service. It has many offices in India. I saw good reviews online. I would be proud to work here.”
💡 Tip:
Visit the company website before the interview
Remember a few things about the company
This question is about your goals.
✅ Sample Answer:
“In 5 years, I want to grow in this company and become a team leader. I want to learn more and take on more responsibility.”
💡 Useful Phrases:
“I want to grow in this company.”
“I want to learn more skills.”
“I want to become a ___.”
🏆 Bonus Tips for Interviews
✅ Dress neatly
✅ Reach on time
✅ Speak clearly and politely
✅ Make eye contact and smile
✅ Say ‘Thank you’ at the end
📲 Mini Challenge
Make a short voice note answering “Tell me about yourself” and share it with your friend or teacher.
🎯 Goal: Speak for 30–40 seconds in clear and simple English.
🔑 Learn to describe your skills and past job experience in easy English
🎯 Objective:
To help beginners talk about their abilities and work background in interviews or workplace situations using simple, clear English.
Skills are the things you can do well. There are two types:
🧠 Soft Skills (personality-related)
| Skill | Meaning | Example Sentence |
|---|---|---|
| Teamwork | Working well with others | “I like working in a team.” |
| Communication | Talking and listening clearly | “I can talk to customers easily.” |
| Time management | Doing work on time | “I always finish work on time.” |
| Problem-solving | Finding solutions to problems | “I stay calm and solve problems fast.” |
| Positive attitude | Staying happy and confident | “I stay positive even in busy times.” |
🛠️ Hard Skills (task-related or technical)
| Skill | Meaning | Example Sentence |
|---|---|---|
| Computer skills | Using computers and software | “I can use MS Word and Excel.” |
| Typing | Writing fast on a keyboard | “I can type 40 words per minute.” |
| Cooking | Making food (for chef, kitchen work) | “I can cook Indian and Chinese food.” |
| Driving | Driving a vehicle | “I have a driving license.” |
| Cash handling | Taking and giving money (shop jobs) | “I have handled cash at my last job.” |
Even beginners can talk about past jobs or tasks with simple sentence patterns.
🔹 Useful Sentence Starters:
“I worked as a ___ for ___ years.”
“I have experience in ___.”
“I helped with ___.”
“My job was to ___.”
✅ Sample Sentences:
“I worked as a salesperson for 2 years in a shop.”
“I have experience in customer service.”
“I helped with packing and billing in a supermarket.”
“My job was to welcome guests and answer phone calls.”
Learn to put your skills and experience together:
🧩 Examples:
“I have 1 year of experience in data entry. I am good at typing and using Excel.”
“I worked in a hotel kitchen. I am good at cooking and working in a team.”
“I was a receptionist for 6 months. I have good communication skills.”
| English Word/Phrase | Meaning |
|---|---|
| Experience | Past work you have done |
| Skill | Something you are good at |
| Part-time | Working for a few hours only |
| Full-time | Working for the full day |
| Internship | Training job for learning |
| Responsibility | Duty or task in your job |
| Customer Service | Helping customers in shops/offices |
| Cash Counter | Place where you collect/give money |
📝 Practice Tip
📌 Write down 3 skills and 2 work experiences in your notebook.
🎙️ Speak them out loud like this:
🗣️ “I have experience in ___. I am good at ___ and ___. I worked as a ___.”
Example:
“I have experience in retail. I am good at talking to people and handling cash. I worked as a shop assistant.”
📲 Mini Challenge
🎯 Challenge: Make a voice message (30–40 seconds) talking about your skills and past job.
📤 Send it to your friend or trainer for feedback.
💬 Use simple sentences like:
“I am good at ___.”
“I worked as a ___.”
“I have experience in ___.”
🔑 Learn how to write professional and polite emails in simple English
🎯 Objective:
To help beginners understand the basics of writing professional emails, including format, polite language, and useful vocabulary.
Email etiquette means the rules or manners we follow when writing emails—especially for work or formal situations.
✅ Why It’s Important:
Makes you look professional
Helps you communicate clearly
Shows respect and politeness
📬 1. Subject Line
A short line that tells what the email is about.
✅ Keep it clear and short.
Examples:
Job Application – Sales Assistant
Leave Request for 2 Days
Regarding Your Interview Schedule
👋 2. Greeting (Salutation)
Start politely with a greeting.
| Situation | Greeting Example |
|---|---|
| You know the name | Dear Mr. Sharma / Ms. Patel |
| You don’t know name | Dear Sir / Madam |
| Informal (to colleague) | Hello Rahul, / Hi Meena |
✍️ 3. Opening Line
Start with a polite sentence.
Examples:
“I hope you are doing well.”
“I am writing to apply for the job…”
“This is to inform you about…”
📝 4. Main Message (Body)
Use short sentences and simple English. Keep it clear and direct.
Example:
“I saw your job post for a receptionist. I am interested in this job. I have one year of experience and good communication skills.”
🙏 5. Closing Line
End politely.
Examples:
“Thank you for your time.”
“Looking forward to your reply.”
“Please let me know if you need more details.”
🖊️ 6. Sign Off
Finish the email with your name.
| Formal Ending | When to Use |
|---|---|
| Yours sincerely, | If you know the name |
| Yours faithfully, | If you don’t know the name |
| Regards, / Best regards, | For polite but less formal use |
Example:
Regards,
Priya Sharma
| Word/Phrase | Meaning |
|---|---|
| Subject | The topic of the email |
| Attachment | A file added to the email |
| Forward | To send someone else’s email again |
| CC / BCC | Copy to other people |
| Reply | To answer the email |
| Kindly | A polite way to say “please” |
| Apologies | A formal way to say “sorry” |
| Confirm | To say “yes” or give details again |
| Inform | To give information |
| Enquiry | A formal word for asking something |
Subject: Job Application – Office Assistant
Dear Sir/Madam,
I am writing to apply for the position of Office Assistant in your company. I have completed my graduation and have one year of experience in office work. I have good computer and communication skills.
Please find my resume attached.
Thank you for your time.
Looking forward to your reply.
Regards,
Ravi Mehta
✅ Do’s:
Use simple and correct English
Be polite and respectful
Use paragraphs for clarity
Check for spelling mistakes
Use a clear subject line
❌ Don’ts:
Don’t write in all CAPS (it looks rude)
Don’t use slang or short forms (e.g., “u” instead of “you”)
Don’t forget greetings or closing
Don’t send empty emails without explanation
📝 Practice Tip:
📄 Activity:
Write a short email for this situation:
“You are requesting one day leave for a family event.”
🎧 Bonus Tip: Read your email aloud and record your voice to practice polite tone and pronunciation.
📲 Mini Challenge
✉️ Challenge: Write a formal email and send it as a voice note to a friend.
🎯 Choose any one:
Job application
Leave request
General enquiry
🔑 Learn how to look professional and use positive body language in job interviews or workplace
🎯 Objective:
To help beginners understand how to dress properly and use confident body language for interviews and professional settings.
Dress code means the right type of clothes to wear in different situations, especially for jobs and interviews.
✅ 1. Formal Dress for Interviews (Men & Women)
| 👨💼 Men | 👩💼 Women |
|---|---|
| Shirt (light-colored) | Simple kurti or formal shirt |
| Dark trousers (black/navy/grey) | Formal trousers or leggings |
| Polished shoes | Closed shoes or neat sandals |
| Belt and clean shave | Tied hair or neatly styled |
| Avoid T-shirts or jeans | Avoid bright colors or party wear |
Tip: Wear clean, well-ironed clothes. Avoid too much perfume or jewelry.
👕 2. What NOT to Wear
❌ Don’t wear:
Casual clothes (T-shirts, jeans, flip-flops)
Loud colors or flashy prints
Wrinkled or dirty clothes
Heavy makeup or strong perfume
Too many accessories
🎯 Golden Rule:
✨ Dress simple, neat, and confident. Your appearance shows your attitude.
Body language is the non-verbal way you talk—like posture, hand movement, eye contact, and facial expressions.
🤝 1. Entering the Interview Room
✅ Knock on the door
✅ Greet: “Good morning” or “Good afternoon”
✅ Smile politely
✅ Ask: “May I come in, sir/ma’am?”
✅ Walk straight and sit only when invited
🪑 2. Sitting Posture
| Do’s | Don’ts |
|---|---|
| Sit straight, not stiff | Don’t lean or slouch |
| Feet flat on the ground | Don’t shake your legs |
| Hands on your lap or table | Don’t fold arms or fidget |
👀 3. Eye Contact
✅ Look at the interviewer’s face when speaking
✅ Nod your head to show you’re listening
❌ Don’t look down, around, or at the floor
✋ 4. Hand Movements & Gestures
✅ Use light hand movements when speaking
✅ Keep hands calm and relaxed
❌ Don’t point fingers or wave hands too much
😄 5. Facial Expressions
✅ Smile gently when you speak
✅ Show interest and confidence
❌ Don’t look bored or too serious
🗣️ 6. Voice & Tone
✅ Speak slowly and clearly
✅ Use polite words: “Please”, “Thank you”, “Sir/Madam”
❌ Don’t speak too loudly or too softly
🧠 Quick Tips Recap:
| ✅ DO THIS | ❌ AVOID THIS |
|---|---|
| Wear clean, formal clothes | Wearing casual or flashy clothes |
| Greet and smile politely | Being silent or rude |
| Sit with confidence | Slouching or shaking legs |
| Make eye contact | Looking around or at the floor |
| Use polite, simple language | Using slang or over-speaking |
📲 Mini Challenge
🎯 Challenge:
Dress up for an imaginary interview, record a short 1-minute video or voice note saying:
“Hello, my name is ___. I am here for the interview.”
Share it with a friend or group for feedback.
💡 Bonus: Take a selfie in your formal dress and share it!
🔑 Learn to greet people and use polite English in professional settings like interviews, offices, or customer service.
🎯 Objective:
To help beginners use correct greetings and formal English phrases for conversations in the workplace or formal situations.
👋 1. Common Greetings (Formal)
| Situation | Greeting |
|---|---|
| Morning (before 12 pm) | “Good morning” |
| Afternoon (12–5 pm) | “Good afternoon” |
| Evening (after 5 pm) | “Good evening” |
| Anytime (formal) | “Hello, how are you?” |
| First time meeting | “Nice to meet you.” |
| Meeting again | “Good to see you again.” |
Example Conversation:
A: Good morning, sir.
B: Good morning. How are you?
A: I’m fine, thank you. And you?
🚪 2. Saying Goodbye (Formal)
| Situation | Formal Goodbye Phrase |
|---|---|
| Ending a conversation | “Have a nice day!” |
| Leaving work | “Goodbye, see you tomorrow.” |
| Interview ending | “Thank you for your time.” |
| Phone call ending | “Talk to you soon.” |
In formal settings (like interviews, offices, or with new people), we must speak politely and respectfully.
🙇♂️ 1. Polite Request Phrases
| Situation | Formal Phrase |
|---|---|
| Asking for something | “Could you please give me…” |
| Asking permission | “May I come in?” / “May I speak to you?” |
| Asking help | “Can you please help me with this?” |
| Asking to repeat | “I’m sorry, could you repeat that?” |
🙏 2. Thank You & Appreciation
| Situation | Formal Phrase |
|---|---|
| When someone helps you | “Thank you very much.” |
| When someone gives you time/info | “I appreciate your help.” |
| Saying thanks in general | “Thanks a lot.” / “Many thanks.” |
❓ 3. Asking Questions Politely
| Situation | Formal Phrase |
|---|---|
| Asking for directions | “Excuse me, could you tell me the way to ___?” |
| Asking about timings | “Could you tell me the office hours?” |
| Asking for clarification | “I didn’t understand. Can you explain again?” |
| Purpose | Formal Phrase Example |
|---|---|
| Starting a conversation | “Excuse me, may I ask you something?” |
| Talking to manager/boss | “With your permission, I’d like to say…” |
| Starting a meeting/email | “I hope you are doing well.” |
| Asking someone to wait | “Please give me a moment.” |
| Offering help | “Can I help you with that?” |
| Ending a conversation | “It was nice talking to you.” |
🧠 Quick Roleplay Example: Job Interview
Interviewer: Good morning. Please have a seat.
You: Good morning, sir. Thank you.
Interviewer: Tell me about yourself.
You: Sure. My name is Meera. I recently completed my graduation…
Interviewer: Thank you for sharing.
You: Thank you for the opportunity.
📝 Practice Tip:
🎯 Practice in front of a mirror:
Say 3 greetings and 3 polite phrases daily:
“Good morning, sir.”
“May I come in?”
“Thank you very much.”
📱Record a short voice message using these in your own sentence and listen back.
📲 Mini WhatsApp Challenge
🎯 Challenge:
Record a short voice note using 5 of the formal phrases from this lesson.
👥 Share it with a friend or group and ask them to reply using their own phrases.
Example Voice Note:
“Good afternoon. My name is Rohan. May I speak to you for a moment? Thank you for your help. It was nice talking to you.”
🎯 Objective of the Lesson:
To help learners create a clear, well-structured, and professional resume using correct English and job-appropriate vocabulary.
🧠 What You Will Learn:
Key sections of a resume
Useful vocabulary and action verbs
How to describe skills and achievements
Tips for formatting and personalization
Common mistakes to avoid
🗂️ Resume Structure & Sample Format
https://drive.google.com/file/d/10leqIkZMddQ004Vs668lRWtF3bpJkDSN/view?usp=drive_link
Use these instead of repeating “worked” or “did”:
Managed
Led
Organized
Designed
Analyzed
Developed
Achieved
Improved
Assisted
Trained
Keep it to 1 page (if experience is under 5 years).
Use bullet points for easy reading.
Use simple, formal English.
Avoid personal pronouns (I, me, my).
Save it as a PDF to maintain formatting.
Using too much casual language
Spelling and grammar errors
Adding irrelevant information (hobbies like watching TV)
Using fancy fonts or colors
Not customizing your resume for the job
💬 Bonus Challenge for Learners:
🎯 Write your own resume using the format above. Share it with a friend or teacher for feedback. Then, share a screenshot or PDF of your final version on WhatsApp to inspire others!
🎯 Objective of the Lesson:
Understand common interview questions
Practice answering in a clear and confident manner
Learn how to give and receive feedback
Improve vocabulary and tone for formal situations
🧠 What You Will Learn:
Most common interview questions
Useful vocabulary and phrases
How to structure your answers
Interview dos and don’ts
Giving and accepting feedback politely
🎤 Common Interview Questions and Sample Answers
https://drive.google.com/file/d/1rgkVfJi9Tlb7ZGFZFPpx2qyH-r_4q2yO/view?usp=drive_link
Giving Feedback:
“Your answer was clear, but try to give more details.”
“Good eye contact and confidence.”
“You can speak a little more slowly next time.”
“Try using stronger vocabulary words like ‘achieved’ or ‘led’.”
Receiving Feedback:
“Thank you for the suggestion.”
“I’ll work on that.”
“I appreciate your feedback.”
✅ Do:
Speak clearly and confidently
Dress professionally
Prepare answers in advance
Listen carefully to the question
Use positive body language
❌ Don’t:
Use slang or casual phrases
Talk too fast or too slow
Interrupt the interviewer
Memorize long answers
Say “I don’t know” without trying
🧪 Bonus Practice Task:
🎯 Record a video or audio of yourself answering 3 interview questions. Share it with a friend or trainer and ask them to give you honest feedback. Then, try again with their suggestions!
🎯 Lesson Objective:
To help learners describe their past jobs using correct English
To teach how to highlight achievements with examples and numbers
To build confidence while speaking about professional experience in interviews, resumes, or meetings
📋 Key Vocabulary to Learn
| English Word | Meaning |
|---|---|
| Responsible for | In charge of something |
| Managed | Controlled or led something |
| Improved | Made something better |
| Achieved | Reached a goal or target |
| Handled | Took care of or solved something |
| Coordinated | Worked together with others |
| Delivered | Completed or provided something |
| Exceeded | Went beyond a goal or limit |
🧾 Structure to Explain Your Work History
https://drive.google.com/file/d/17mdVsX_2UswnsbXwoAOlV2PUiJR9TzRT/view?usp=drive_link
✅ Use past tense (worked, managed, led)
✅ Be specific and positive
✅ Focus on results, not just duties
✅ Avoid saying “just helped” or “did basic things” — show impact!
❌ Saying only “I worked there” without explaining your role
❌ Using unclear terms like “I did everything”
❌ Giving personal or emotional reasons without professionalism
❌ Not mentioning achievements or results
🧪 Bonus Practice Task:
🎤 Practice saying your answer out loud using this format:
“I worked as a [Job Title] at [Company] for [Duration]. I was responsible for [Responsibility 1], [Responsibility 2], and [Responsibility 3]. One of my key achievements was [Achievement].”
💡 Example:
“I worked as a Sales Assistant at Trendy Fashions for 2 years. I was responsible for helping customers, managing the billing counter, and updating the inventory. One of my achievements was increasing daily sales by 15% through better product recommendations.”
🎯 Objective of the Lesson:
To help learners:
Communicate clearly and politely in different work settings
Practice common phrases used during phone calls, meetings, and casual chats
Improve fluency and confidence in spoken English
🧠 What You Will Learn:
Phrases and sentence structures for professional conversations
How to handle formal and semi-formal discussions
How to express ideas, make requests, and ask questions politely
Real-life simulation through short dialogues and role plays
🎭 Role Play Situations: Client Calls, Team Meetings, Office Chats
https://drive.google.com/file/d/1epgFtQsxJmDVePemyHZPIySqV9UY90qI/view?usp=drive_link
💬 Bonus Speaking Challenge
🎯 Record a 1-minute video for each role-play situation. Listen to your pronunciation, speed, and sentence flow. Ask a friend or trainer for feedback.
✅ What You Will Learn:
How to politely refuse requests without sounding rude
How to ask for clarification when something is unclear
How to request help respectfully and professionally
Vocabulary, sentence structures, and tone suitable for workplace English
Practice dialogues and mini-scenarios
🧠 Why This Is Important:
In professional environments, good communication isn’t just about fluency—it’s about how you say things. Being polite, clear, and respectful helps build better relationships with colleagues, clients, and managers. It shows confidence, maturity, and teamwork skills.
🙇♂️ Polite Refusals, Clarifications, and Asking for Help
https://drive.google.com/file/d/1GwlpsQQhWOYnBSzZ2hzxEUxvWRhcXKCK/view?usp=drive_link
Use indirect language: It sounds softer and more polite.
👉 “Could you…” instead of “Can you…”
👉 “Would it be possible to…” instead of “Do this.”
Use modals: like could, would, might
Be careful with tone: use a friendly, non-demanding voice
Add softeners: like just, actually, maybe, a bit, perhaps
1. Polite Refusals:
Write 3 polite refusals for the following situations:
A colleague invites you to a team dinner, but you’re busy.
Your boss asks you to work overtime again.
A teammate asks you to take on extra tasks.
2. Clarifications:
Turn these direct questions into polite clarification questions:
What do you mean?
Can you repeat that?
Is this the right file?
3. Ask for Help:
Practice asking for help in these situations:
You don’t understand a new software tool.
You’re unsure about how to write a formal email.
You want feedback before submitting a report
🎁 Bonus Tip:
Use these phrases in real workplace chats or role plays with a partner or AI bot. Record and review your tone, clarity, and sentence structure.
✅ What You Will Learn:
Essential vocabulary and phrases for time management
Useful expressions for setting and discussing goals
How to talk about deadlines, priorities, and schedules
Example dialogues from workplace situations
Practice tasks to build fluency with the vocabulary
🧠 Why This Is Important:
Whether you’re in a job interview, daily meeting, or performance review, being able to speak clearly about how you manage your time and goals is a key skill. Employers look for professionals who are organized, self-motivated, and able to plan effectively.
⏰ Time Management and Goal-Setting Vocabulary
https://drive.google.com/file/d/16ed_75-7UDjWsdxPIDMtegsq0j6ERI2P/view?usp=drive_link
Use “I need to + verb” for urgent tasks:
“I need to complete this by tomorrow.”
Use “I’ve planned/scheduled/blocked” to talk about your time:
“I’ve scheduled two hours for research.”
Use “I’m working on…” for ongoing goals:
“I’m working on improving my productivity.”
Speak or Write:
Answer the questions below in 3-4 sentences.
How do you manage your time at work?
What tools or methods help you stay focused?
What are your professional goals for the next 6 months?
🎁 Bonus Challenge:
Make a weekly planner with 3 priorities each day. Share it on WhatsApp with your accountability partner or English group!
✅ What You Will Learn:
Useful vocabulary and expressions for accepting feedback
How to respond to both positive and critical feedback politely
Phrases to show appreciation, understanding, and willingness to improve
Workplace examples and short dialogues
Practice activities for speaking and writing
🧠 Why This Is Important:
In any job, feedback is a key part of communication. The way you respond shows your professionalism, emotional intelligence, and willingness to learn. Handling feedback well builds trust with managers, teammates, and clients.
📬 Handling Feedback Professionally
https://drive.google.com/file/d/10Uuv_OIub11ej5hSe-VPQC5rtTChG5Hx/view?usp=drive_link
Always stay calm, professional, and positive when receiving feedback—even if it feels uncomfortable. Avoid arguing, making excuses, or taking it personally.
Instead, focus on:
Listening actively
Showing appreciation
Asking questions if needed
Taking action to improve
Short Speaking Practice
Respond to these feedback comments:
a) “You need to speak more clearly during presentations.”
b) “You were late submitting the report again.”
c) “Your ideas are great—keep sharing them in meetings!”
🎁 Bonus Reflection Task
Write down a time when you received feedback at work or school.
What was said?
How did you respond?
What did you learn from it?
Now rewrite your response in polite, professional English.
✅ Objectives:
By the end of this lesson, learners will be able to:
Use formal and persuasive language to pitch ideas clearly
Structure presentations using professional frameworks
Use presentation and pitch-specific vocabulary effectively
Handle questions and objections with confidence
Master vocal tone, pace, and body language for public speaking
🎤 Presentation Starters
“Good morning everyone, thank you for being here.”
“Let me begin by outlining the purpose of this presentation.”
“Today, I’d like to talk about…”
📊 Structuring Ideas
“First, I’ll cover…”
“Let’s move on to…”
“To summarize the key points…”
“This leads us to the final section…”
💼 Pitch-Specific Language
“We offer a unique value proposition…”
“This product will solve the following pain points…”
“We are currently seeking funding of ₹20 lakhs to scale operations.”
“The projected ROI is 25% within the first year.”
🙋 Handling Questions & Objections
“That’s a great question, thank you for raising it.”
“While that’s a valid concern, our data shows…”
“We’re already working on solutions to address this issue.”
1. Introduction
Greeting
Purpose of presentation
Brief agenda
2. Problem Statement
Highlight the issue or gap in the market
Use data/statistics to support the need
3. Proposed Solution
Describe the product/service/idea
Use visuals or storytelling techniques
4. Benefits & USP
What makes your idea unique?
Showcase outcomes or success stories
5. Business Model or Plan
Revenue streams
Target audience
Go-to-market strategy
6. Call to Action
Ask for funding, support, collaboration, etc.
Provide clear next steps
“Based on our projections, this initiative is both scalable and sustainable.”
“Let me draw your attention to the core differentiator of our product.”
“We anticipate a market growth of 40% in the next fiscal year.”
“This isn’t just a product — it’s a movement toward smarter solutions.”
💡 Bonus Tip: Presentation Tools Vocabulary
Slide deck = A set of presentation slides
Infographic = Visual data representation
Talking points = Key ideas to speak on
Call-to-action (CTA) = Final persuasive request
🎤 Pronunciation & Delivery Tips
Emphasize key points: Pause before important statements.
Vary your tone: Avoid a flat or monotonous voice.
Maintain eye contact: Shows confidence and connection.
Use hand gestures wisely: Emphasize, but don’t distract.
Control your pace: Speak clearly, not too fast.
🔁 Final Challenge
“Create a 5-minute presentation pitch on any business idea or project. Record it and share it with a partner or mentor for feedback.”
✅ Objectives:
By the end of this lesson, learners will be able to:
Understand and apply the STAR method effectively
Craft detailed, success-focused interview answers
Use advanced, formal vocabulary to describe work experiences
Manage challenging and unexpected interview questions confidently
Demonstrate leadership, critical thinking, and communication through language
🧱 What is the STAR Method?
S – Situation: Set the context
T – Task: Explain your responsibility
A – Action: Describe what you did
R – Result: Share the outcome and what you learned
For SITUATION
“In my previous role as a team lead at…”
“While working on a time-sensitive project…”
“At a time when our department was undergoing restructuring…”
For TASK
“I was responsible for coordinating…”
“My goal was to ensure…”
“The challenge was to deliver results under pressure…”
For ACTION
“I initiated a process to streamline…”
“I collaborated with cross-functional teams to…”
“I delegated tasks strategically and monitored progress…”
For RESULT
“As a result, we achieved a 20% increase in…”
“The project was completed two weeks ahead of schedule.”
“I received recognition from upper management for…”
“This experience taught me the value of…
Q: “Tell me about a time you handled a difficult team member.”
S: In my previous role as a Project Coordinator at XYZ Tech, I worked with a cross-functional team on a product launch. One member consistently missed deadlines, affecting the team’s morale.
T: I was tasked with ensuring smooth collaboration and timely delivery.
A: I scheduled a one-on-one meeting with the team member to understand their challenges. I found they were unclear about their role, so I realigned their responsibilities and offered support. I also introduced weekly check-ins for better accountability.
R: The team’s performance improved, deadlines were met, and the member became more engaged. The product launch was successful and on time.
“I took a proactive approach to resolving the issue.”
“This initiative demonstrated my ability to lead under pressure.”
“I applied a data-driven strategy to optimize the outcome.”
“This experience highlights my adaptability and resilience.”
“I consistently align my work with the organization’s core values.”
🧠 Bonus STAR Formula Tip: Focus on Achievements, Not Just Actions
Use metrics, KPIs, and outcomes:
“Reduced processing time by 30%…”
“Increased customer satisfaction score from 4.2 to 4.8…”
“Generated a 15% growth in quarterly revenue…”
🔁 Final Tip:
“Facts tell, but stories sell.”
Use STAR to turn your experiences into compelling success stories that resonate with interviewers. Be structured, be specific, and let your results speak for themselves. 🌟
✍️ Homework/Challenge Task
Create 3 STAR stories from your past experiences. Each should reflect one of the following competencies:
Leadership
Problem-solving
Teamwork
✅ Objectives:
By the end of this lesson, learners will be able to:
Use advanced vocabulary related to conflict and negotiation
Express disagreement and alternative viewpoints professionally
Offer compromises and propose solutions using polite, assertive language
Understand the tone and expressions suitable for high-stakes communication
Participate in role-play scenarios involving negotiation and resolution
🔥 Conflict-Related Terms
Misunderstanding
Dispute
Escalation
Tension
Breakdown in communication
Grievance
Interpersonal friction
Clash of opinions
Power struggle
Workplace drama
✍️ Useful Verbs
Resolve
Mediate
Compromise
De-escalate
Negotiate
Clarify
Confront (professionally)
Reconcile
Accommodate
Collaborate
💬 Common Phrases for Conflict Resolution
“I understand your perspective, however…”
“Let’s try to find some common ground.”
“Perhaps we can explore a mutually beneficial solution.”
“I’d like to clarify my point of view.”
“Let’s address the root cause rather than the symptoms.”
“I think we can resolve this amicably.”
“Can we agree to revisit this after some reflection?”
“Let’s keep the conversation constructive.”
🎯 Phrases to Initiate Negotiation
“We’re open to discussion on this matter.”
“Let’s talk about how we can make this work for both parties.”
“What would be an acceptable solution from your side?”
💼 Offering & Compromising
“We’re willing to make concessions if…”
“Would you consider an alternative approach?”
“In exchange for X, we’d expect Y.”
“That’s a fair suggestion. Let’s refine it a bit.”
“We’re flexible on the timeline, but the budget needs to remain fixed.”
📉 Disagreeing Politely
“That’s an interesting point, but I see things differently.”
“I respectfully disagree, and here’s why…”
“We may need to reassess that based on recent data.”
“That solution may not align with our long-term goals.”
1. Acknowledge the other person’s feelings
“I can see this situation has caused some frustration.”
2. Identify the core issue
“Let’s try to pinpoint what exactly caused this conflict.”
3. Express your viewpoint calmly
“From my perspective, the issue arose due to…”
4. Find common ground or propose compromise
“What if we try [Option A] as a starting point?”
5. Agree on a solution
“We both want to maintain a good working relationship, so let’s go ahead with…”
“We’re at an impasse — let’s take a step back and re-evaluate.”
“Let’s aim for a win-win solution.”
“I’d like to find a resolution that aligns with both our interests.”
“We’re not here to assign blame but to move forward.”
Collaborative – win-win, open exchange
Competitive – assertive, goal-driven
Accommodating – prioritizing harmony
Avoidant – passive, delay-oriented
Compromising – balanced, give-and-take
🎤 Pronunciation & Delivery Tips
Maintain a calm, steady tone even when expressing disagreement
Use rising intonation when offering compromises
Pause before delivering a counterpoint for impact
Avoid emotional or accusatory language
Practice mirror rehearsal to master body language and tone
🎯 Final Challenge
“Conduct a 5-minute negotiation with a peer on a workplace scenario (e.g., salary, deadline, project scope). Record it using STAR structure for conflict points. Share for group feedback.”
✅ Objectives:
By the end of this lesson, learners will be able to:
Write structured, purpose-driven formal reports
Use appropriate formatting and tone in business emails
Apply advanced vocabulary for professional written communication
Avoid common grammatical and stylistic errors
Respond to emails clearly, diplomatically, and actionably
📌 Common Types of Business Reports
Progress Reports
Project Proposals
Feasibility Studies
Incident Reports
Market Analysis Reports
Executive Summaries
🧱 Report Structure Framework
Title Page
Name, title, company, date, report title
Executive Summary (for decision-makers)
A brief overview of the report’s content, purpose, findings, and conclusions (no more than 1 page)
Table of Contents
Auto-generated in long reports
Introduction
Purpose of the report, background/context
Methodology (optional)
How the data/information was gathered
Findings / Main Body
Present data, evidence, analysis with charts/tables if needed
Conclusion & Recommendations
Summary of insights and action steps
Appendices (if needed)
Supporting data, charts, or references
📘 Advanced Report Vocabulary
| Purpose | Phrases |
|---|---|
| Introducing | “The objective of this report is to…” / “This report outlines…” |
| Analyzing | “Based on the data collected…” / “The analysis reveals that…” |
| Recommending | “It is strongly recommended that…” / “We suggest implementing…” |
| Concluding | “To conclude…” / “The findings indicate a clear need for…” |
🧠 Formal Tone & Style Tips
Use passive voice where appropriate:
“The results were analyzed…”
Avoid contractions:
Write “do not” instead of “don’t”
Be precise and neutral:
Avoid overly emotional or opinionated statements
Want to learn how to write a high-impact business report?
Download this fully written formal report sample on a real-world case
https://drive.google.com/file/d/1bacuxQuZuocZQPxO5bET_aBNuPn_2KCr/view?usp=drive_link
✉️ Common Email Purposes
Making a request
Providing information
Following up
Apologizing or clarifying
Scheduling a meeting
Responding to complaints
Submitting documents or proposals
📐 Standard Business Email Format
Subject Line
Be specific and brief (e.g., “Proposal Submission: Marketing Strategy Q4”)
Greeting
“Dear Mr. Sharma,” / “Dear Team,” / “To Whom It May Concern,”
Opening Line
“I hope this message finds you well.”
“Thank you for your email dated…”
Body (1–3 short paragraphs)
State the purpose → Provide details → Action request or clarification
Closing Line
“Looking forward to your response.” / “Please let me know if you have any questions.”
Sign-off
“Best regards,” / “Sincerely,” / “Warm regards,”
Your name, designation, contact info
📘 Advanced Vocabulary & Phrases for Emails
“Please find attached…”
“As discussed in our previous meeting…”
“I would appreciate it if you could…”
“In accordance with the timeline…”
“Kindly advise on the next steps…”
“I am writing to bring to your attention…”
“We regret any inconvenience caused…”
⚠️ Common Email Mistakes to Avoid
Vague subject lines
Overly casual language (“Hey”, “Thanks a ton”)
Run-on sentences or poor formatting
Missing attachments
No clear call to action
Struggling to write clear and professional emails at work?
Get access to ready-to-use business email templates for common scenarios:
https://drive.google.com/file/d/149xsGgi-0UrYG-N3VIzGh3KHlEbuOhdx/view?usp=drive_link
🔁 Final Challenge
Task: Write and submit:
A 2-page formal report on a business case study (choose between sales decline, new product launch, or employee retention strategy)
A business email that summarizes and submits the report to a senior manager
✅ Objectives:
By the end of this lesson, learners will be able to:
Understand and describe group dynamics using professional vocabulary
Use leadership and delegation phrases in team discussions
Express agreement, disagreement, and collaboration in a respectful tone
Demonstrate emotional intelligence and active listening in team communication
Handle conflict and diversity of opinion in group settings with diplomacy
🧭 Group Dynamics
Team cohesion
Role allocation
Conflict resolution
Groupthink
Synergy
Consensus
Feedback loop
Peer-to-peer support
Task-oriented vs. relationship-oriented roles
Dominant vs. passive roles
👨💼 Leadership Language
Initiative
Delegation
Vision-driven
Accountability
Empowerment
Constructive feedback
Decisiveness
Adaptability
Transparency
Leading by example
🤝 Collaboration Vocabulary
Brainstorm
Align (on goals)
Co-create
Cross-functional
Shared responsibility
Collective ownership
Collaboration tools/platforms
Harmonize
Supportive climate
Mutual respect
✅ Contributing in a Group
“May I suggest an alternative approach?”
“Let’s build on that idea.”
“I believe this could work better if we…”
“That’s a valid point. Let’s consider the implications.”
🧑💼 Leading a Team or Meeting
“Let’s allocate roles based on strengths.”
“I’d like to delegate this task to you as you’ve got experience in this area.”
“Our objective for today’s meeting is…”
“Let’s ensure everyone has a chance to contribute.”
🤝 Encouraging Collaboration
“Let’s work together to come up with a solution.”
“How can we support each other to meet this deadline?”
“Let’s align our ideas before moving forward.”
“It’s important that all voices are heard.”
🗣️ Navigating Disagreement or Conflict
“Let’s agree to disagree for now and revisit this later.”
“Can we reframe the issue to find a middle ground?”
“I understand your point, but let me offer a different perspective.”
“Let’s focus on the goal rather than the disagreement.”
| Leadership Skill | Language Example |
|---|---|
| Vision Communication | “Our long-term goal is to…” / “Let’s stay aligned with our mission.” |
| Delegation | “I trust you to take ownership of this phase.” |
| Motivation | “Your contribution is key to our success.” / “I appreciate your hard work.” |
| Accountability | “Let’s track progress weekly and hold each other accountable.” |
| Feedback Delivery | “Here’s what you did well, and here’s what can be improved…” |
“Let’s table this topic for now and circle back to it later.”
“I’d like to recognize [Name] for stepping up this week.”
“Let’s evaluate this idea based on feasibility and impact.”
“We’ll need cross-functional buy-in before moving forward.”
“This initiative depends on our ability to work cohesively.”
🎯 Final Challenge
Group Presentation: Prepare and deliver a 5-minute group presentation on a business topic.
Each member must:
Speak for 1 minute
Use at least one leadership or collaboration phrase
Contribute to decision-making, not just speaking
✅ Learning Objectives
By the end of this lesson, learners will be able to:
Host structured and effective professional meetings
Use advanced meeting facilitation and decision-making language
Navigate networking situations with fluency and confidence
Initiate, maintain, and close professional conversations
Build rapport and make lasting professional impressions
🧾 Meeting-Specific Vocabulary
Agenda
Minutes
Action items
Motion (e.g. “motion to approve”)
Follow-up
Consensus
Facilitate
Quorum
Brainstorm
Wrap-up
🤝 Networking Vocabulary
Elevator pitch
Ice-breaker
Rapport
Small talk
Common ground
Touch base
Circle back
Referral
Business card exchange
Value proposition
🧑💼 Hosting a Meeting
“Let’s get started. I’d like to welcome everyone.”
“Today’s agenda covers three main points…”
“Can we stick to the time frame and keep comments brief?”
“Let’s take this offline after the meeting.”
“Are we all in agreement?” / “Let’s take a quick vote.”
📢 Presenting and Guiding Discussion
“To summarize, we’ve decided that…”
“Before we move on, are there any objections?”
“Let’s hear from [Name] who’s been working on this.”
“We’re running short on time, so let’s wrap this up.”
✅ Ending the Meeting
“Thanks for your input. I’ll circulate the minutes shortly.”
“To recap, here are the key action items…”
“Let’s reconvene next week to assess progress.”
“I appreciate everyone’s participation today.”
Starting a Conversation
“Hi, I’m [Name] from [Company]. What brings you here today?”
“It’s great to finally put a face to the name.”
“What line of work are you in?”
Building Rapport
“I’ve heard good things about your company.”
“That sounds fascinating. How did you get started?”
“We seem to have a lot in common professionally.”
Exchanging Info & Following Up
“May I connect with you on LinkedIn?”
“Here’s my business card—feel free to reach out.”
“Would you be open to a quick coffee sometime next week?”
“Let’s stay in touch and explore collaboration.”
| Role | Function | Example Language |
|---|---|---|
| Chairperson | Leads the meeting | “Let’s move to the next agenda item.” |
| Timekeeper | Monitors time | “We have 5 minutes left on this topic.” |
| Note-taker | Records decisions | “I’ll email the minutes post-meeting.” |
| Presenter | Shares updates | “This quarter, our numbers improved by…” |
| Participant | Contributes ideas | “May I add something to that?” |
🧪 Challenge Task: Run a Mock Meeting
Setup: In groups of 4–6
Assign roles: Chair, Timekeeper, Note-taker, Presenter, etc.
Use a provided agenda
Run a 20-minute mock meeting using formal language, transitions, and summaries
✅ Learning Objectives
By the end of this lesson, learners will be able to:
Understand and differentiate between vision, mission, and strategy
Communicate long-term goals and values using powerful language
Express strategic thinking in interviews, meetings, and presentations
Use formal and inspiring phrases to describe goals and direction
Align language with leadership intent and business objectives
| Vision Terms | Mission Terms | Strategy Terms |
|---|---|---|
| Long-term impact | Core purpose | Roadmap |
| Future-oriented | Customer focus | Competitive edge |
| Inspire | Service commitment | Objectives |
| Legacy | Company values | KPI (Key Performance Indicator) |
| Transform | Stakeholder | Action plan |
| North star | Responsibility | Tactical decisions |
✨ Talking about Vision
“Our vision is to become the global standard for…”
“We imagine a future where…”
“The long-term impact we aim for is…”
“Our guiding star is innovation, inclusivity, and sustainability.”
🎯 Describing Mission
“Our mission is to deliver high-quality [product/service] that empowers…”
“At the heart of our work is a commitment to…”
“We exist to create meaningful solutions for…”
“Our core purpose is to simplify and elevate the user experience.”
🧠 Expressing Strategic Thinking
“We’re focusing on scalable growth through strategic partnerships.”
“Our roadmap includes expanding into three new markets by next year.”
“To stay ahead of competitors, we’re investing in R&D and customer analytics.”
“Our strategy is rooted in data-driven decision making and agile execution.”
“We align our quarterly goals with long-term KPIs and stakeholder interests.”
Vision Statement Examples:
“To create a world where clean energy is accessible to all.”
“To empower every student with the tools for digital success.”
Mission Statement Examples:
“We strive to deliver affordable, nutritious meals to urban families.”
“Our mission is to bring transparency and trust to the insurance industry.”
Strategy-Oriented Job Interview Answer (STAR style):
Q: Tell us how you’ve demonstrated strategic thinking.
A:
“In my previous role, I noticed that our customer retention rate was declining. I analyzed feedback data and discovered gaps in post-sale engagement. I proposed a new customer onboarding strategy, which included a welcome webinar, loyalty program, and follow-up calls. Within two quarters, retention improved by 23%.”
Use abstract nouns for formal tone:
Innovation, transformation, alignment, execution, empowerment
Use passive voice to focus on action and impact:
“Resources were reallocated to drive strategic priorities.”
“A five-year roadmap was developed to ensure sustainability.”
🎭 Role Play Activity
Scenario 1:
You are pitching your startup idea to investors. Present your vision, mission, and go-to-market strategy clearly and persuasively.
Scenario 2:
You’re interviewing for a senior management role. Explain how your strategic thinking helped achieve company growth.
🧩 Challenge: Use at least 5 vocabulary terms from each category.
